Contact Us
Contact Us
| Package Security and Canada Shipping Advisory |
Most of our shipping carriers now implement "GEO-TRACKING" equipment which records the precise GPS location of a delivery. UPS and FEDEX also now record photos of deliveries. As such, My Cable Mart will NOT be responsible for packages stolen after delivery where the carrier can prove a correct delivery was made. Consider package delivery to your place of employment, or to a secure commercial building during this holiday season. The POSTAL STRIKE in Canada has been resolved. However, Canada Post is still not accepting packages from the USA due to the huge backlog. Our system has thus temporarily disabled providing shipping options via post office. Only UPS and FEDEX rates will be displayed. Once package acceptance is confirmed, the much cheaper postal shipping options will once again be displayed and available to use. |
Telephone
Contact by Phone
If you need to return a product, please send this request
HERE.
If you are calling about an existing order, please locate your order
number prior to phoning. If calling requiring tech support for a
particular product, please if possible make this request
HERE.
Phone Hours: Mon-Fri, 7am - 3:30pm CT
Warehouse Hours for Pickups: Mon-Fri: 7:00am - 5pm,
Closed Saturdays
The current local (CST) time is 5:38am
Sales Support: 1-877-500-HDMI (4364) - TOLL FREE USA and Canada
Technical Support: 952-486-8736
All Calls within MN: 952-486-8736
Closed Sundays, and Major Holidays.
Existing Order Status & Tracking
Submitted an order, but have NOT received order status updates? It is possible that the email sent did not arrive or was blocked by your ISP. Get REAL-TIME order status information by clicking HERE. Get immediate detailed order status information (such as Received, Sent for Picking, Shipped), or if applicable - any backorder status notes. Click HERE to LOGIN and review your orders.
Product Returns, Mis-ships, Warranty Returns
You will need the ORDER NUMBER to submit a request for an RMA for the following return types:
- Product Return for Refund, Defective Product Reporting
- Incorrect Product Received, Product Missing from Order
Please click HERE to request an RMA. If you do not have your order number handy, please click the My Account at the top menu, log in, click VIEW ORDER HISTORY. Displayed will be an RMA link directly to the right of the order number.
Sales questions, technical support, existing order questions or issues, quotations, etc. We will respond within 24 hours or sooner (except holidays and weekends) to all inquiries. This is the BEST way to get your FASTEST response. Please do NOT contact us by email for product returns. See above information at the top of this page.
Warehouse and Retail Store Location
Our warehouse, will-call, and retail store is located at (click for directions):
My Cable Mart LLC
6224 Bury Dr
Eden Prairie, MN
55346
USA
Retail Store and Will-Call Hours:
Warehouse Hours for Pickups: Mon-Fri: 7:00am - 5pm,Closed Saturdays
